FAQ

Most frequent questions and answers

Shipping is FREE and TRACKED.

All prices on our website are displayed in American US Dollars (USD).
Your bank will convert the total amount charged on your statement to your local currency. This is the reason your confirmation email amount may differ to the amount on your bank statement.

Yes. We offer international shipping services that currently operate in over 200 countries and islands worldwide. However, there are some locations we are unable to ship to. The countries we are unable to ship to are: Iran, Iraq, North Korea, South Sudan, and Sudan. If you happen to be located in one of those countries, we will contact you. Currently, U.S. customers are on the list of excluded countries we ship to. However, we are actively working to resolve this. If you are located in the U.S. and are interested in our products, we welcome you to sign up for our newsletter. In doing so, we can notify you as soon as shipping becomes available for your country.

Please Note: All orders placed to Oman, Qatar, UAE, and Saudi Arabia need to include a PO Box as a part of their address. This is a requirement for the local postal service.

Please make sure your delivery address is correct to avoid delays. We encourage you to always double-check your address before placing your order. Once your order has been dispatched, it’s no longer possible to make changes on the shipping address. We can not grant a refund if your item is in transit. For all re-delivery of returned orders due to an incomplete, incorrect address or uncollected parcels, the customer is responsible for additional shipping charges to have the order re-shipped to the correct shipping address. FOR Oman, Qatar, UAE and Saudi Arabia customers, please provide your PO BOX address as your order will be delivered by Emirates Post.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Shipping time varies by location.

Shipping within the UK, EU and Canada takes between 12-24 business days.
Shipping within Australia, New Zealand takes between 10-30 business days.

Shipping within Mexico, Central America, South America takes between 10-30 business days.

Our processing time includes 2-5 day.

Unfortunately, we cannot cancel your order or change your address once your parcel has been dispatched. We encourage you to always double-check your address before placing your order.
Please check your junk / spam folder and ensure you have entered a valid email address. Let us know right away on support@sleepygirlz.com if you believe you have given any incorrect details.
If your parcel is undeliverable due to an incomplete or incorrect address, it will be sent back to our warehouse. We are not held liable if you enter an incomplete or incorrect address. We encourage you to always double-check your address before placing your order.
Please ensure to make an informed choice when selecting your size by referring to the measurement guide provided for each product. Avoid ordering multiple sizes in bulk to assess fit. Sleepy Girlz Co. offers free shipping at an unbeatable low price. Therefore, please understand that we cannot cover the return costs, and the responsibility for the cost of returning the purchased product will be yours. Returns are accepted if requirements are met. If you qualify for a return, please ensure to contact our Customer Service team first at support@sleepygirlz.com Please click here to view our Return & Refund policy for further information. For any questions related to our policies, please email support@sleepygirlz.com