RETURN AND REFUND POLICY
Sleepy Girlz Co. is on a mission to provide every girl with the experience of feeling both pretty and comfortable in their sleepwear, all while enjoying our products. We love pajamas and want you to find your perfect match.
The company’s mission is to make every girl feel pretty and comfortable before going to sleep—expressing inner beauty outwardly. Just like everyone else, you deserve joy, happiness, excitement, a sense of coziness, and peace.
We have a passion for pajamas and want to help you find your perfect match. We stand by your side, dedicated to resolving any concerns and committed to delivering the finest products and services to our customers—reflected in our Refund Policy. Reach out to us; we are here to assist and support you!
Our Return and Refund Policy applies to all purchases made online at https://sleepygirlz.com.
CHANGE OF MIND
If you have simply changed your mind, we do not provide refunds.
Sleepy Girlz Co., at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind. If you are a EU customer, please refer to this section.
CUSTOMER GUARANTEES
If you believe an item is faulty, you may have rights to a remedy.
If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the relevant item within a reasonable time.
Sleepy Girlz Co. will require satisfactory proof of purchase before providing a remedy. A photo must be provided to the Sleepy Girlz Co. team supporting the claim.
RETURN TENDER
Refunds will be given using your original payment method. Please allow a processing time of 4 business days.
If the order was returned due to an incorrect address or the package was unclaimed, Sleepy Girlz Co. has the right to charge for the product to be re-shipped.
GIFT OR BONUS
Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.
In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.
PRIVACY WHEN MAKING A RETURN
Sleepy Girlz Co. is committed to protecting your privacy.
Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of Sleepy Girlz Co. research and analysis. It may be disclosed to state and territory departments upon request, as required by law.
SALES
If products are on sale they will not be refunded.
If you wish to make a return under our Refund Policy please email first Sleepy Girlz Co. at support @ sleepygirlz.com.
